FAQs
Why not read our frequently asked questions prior to contacting us? This will save you some time or ease your mind!
Order Confirmation Emails
Once you place an order, we’ll send an email confirmation to your inbox. Please double-check that you’ve entered a valid email address, and be sure to check your junk or spam folder if you don’t see it.
All order information can be found on your account and I recommend checking this out first as it is generally faster to get an answer, however, we are always here to help if you are stuck!
TRACKING EMAILS
Once your order is dispatched, we’ll send a confirmation email to the address you provided at checkout. You’ll also receive tracking details from our shipping provider (Royal Mail or DPD). Please check your junk email or text messages, depending on your chosen contact method, to ensure you don’t miss any updates.
RETURNS
We have a dedicated returns page - just follow the steps there to ensure your return or refund is processed smoothly.
RESPONSE TIMES
Our team aims to respond as quickly as possible. Since we make candles in the morning and ship orders in the evening, replies may not be immediately - but we’ll do our best to get back to you promptly (I promise)! For delivery address changes or order updates, please email us as soon as possible.
MY ACCOUNT
We’ve added a “MY ACCOUNT” section to our website for easy order tracking, updates, and receipts. It’s your go-to hub for everything related to your purchase - no need to rely on email updates alone. We hope you love this new feature!
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