Shipping

Dispatch and Delivery

We hand pour and pack every order from our independent UK studio.

  • Orders are normally dispatched within 1 to 3 working days.
  • UK orders are sent using Royal Mail Tracked 48.
  • Delivery normally takes 2 to 3 working days after dispatch.
  • UK delivery costs £3.50.
  • UK delivery is free when you spend over £30.

Working days exclude weekends and bank holidays. Dispatch may take slightly longer during sales, launches and busy periods. Any updated estimate will be shown at checkout.

Tracking Your Order

You will receive a shipping confirmation when your order has been dispatched. It will include your tracking number and a link to follow its journey.

Tracking can take up to 24 hours to update after your parcel enters the Royal Mail network.

Address Changes

Please check your delivery address carefully before completing your order. If you notice a mistake, contact us as soon as possible. We cannot guarantee changes after packing has begun.

Delayed or Missing Parcels

If tracking has not updated for several working days, contact us with your order number and we will investigate.

Returns

You can request a return within 30 days of receiving your order. Items must be unused, unlit, in their original condition and securely packaged.

Unless an item is faulty or incorrect, the customer is responsible for return postage. We recommend using a tracked service and keeping proof of postage.

For full instructions, visit our Returns & Refunds page.

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WHAT MAKES US DIFFERENT?

  • ARTISTRY IN EVERY CANDLE

    Each Apollo Ipsum candle is a work of art, brought to life by our founders, Colin, Ray and local South Wales Artist. Their vision and creativity shape every design and scent, blending gothic inspiration with a personal touch. Every candle starts as an idea between them and becomes a unique piece, crafted with care and imagination.

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  • VEGAN & ECO-FRIENDLY

    We use only vegan ingredients and eco-conscious materials, including 100% soy wax and recyclable packaging (biodegradeable packing peanuts and 100% recycable paper tape). Our fragrance oils are IFRA certified, made in France, and free from parabens, phthalates, and sulphates - ensuring a clean, high-quality burn and scent you can trust.

    All our fragrances are lab tested and IFRA certified.

  • MADE BY A PASSIONATE TEAM

    Every candle is handcrafted by our small UK team, led by founders Ray and Colin. We pour care, creativity, and expertise into every batch - so you get a candle that’s truly special, from people who love what they do. Ray is a medical student and certified pharmacist, specialising in medicine production, ensuring every candle meets the highest standards of quality and safety by using the techniques, methods and production methods in every pour.

  • Trusted by Thousands

    Trusted by thousands, with over 1,500 customer reviews from those who value our quality, creativity, and care. We take pride in every candle we create - and in your experience with it. If you have any questions or concerns, we’re always here to help.

    READ ALL REVIEWS
The Highgate Vampire soy wax candle detail view 2