Shipping

Dispatch and Delivery

We hand pour and pack every order from our independent UK studio.

• Orders are normally dispatched within 1 to 3 working days.
• UK orders are sent using Royal Mail Tracked 48.
• Delivery normally takes 2 to 3 working days after dispatch.
• UK delivery costs £3.50.
• UK delivery is free when you spend over £50.

Working days exclude weekends and bank holidays. Dispatch may take slightly longer during sales, launches and busy periods. Any updated estimate will be shown at checkout.

Tracking Your Order

You will receive a shipping confirmation when your order has been dispatched. It will include your tracking number and a link to follow its journey.

Tracking can take up to 24 hours to update after your parcel enters the Royal Mail network.

Address Changes

Please check your delivery address carefully before completing your order. If you notice a mistake, contact us as soon as possible. We cannot guarantee changes after packing has begun.

Delayed or Missing Parcels

If tracking has not updated for several working days, contact us with your order number and we will investigate.

Returns

You can request a return within 30 days of receiving your order. Items must be unused, unlit, in their original condition and securely packaged.

Unless an item is faulty or incorrect, the customer is responsible for return postage. We recommend using a tracked service and keeping proof of postage.

For full instructions, visit our Returns & Refunds page.