Terms & Condition
Terms & Condition
1. Introduction
Welcome to Apollo Ipsum. These terms and conditions outline the rules and regulations for the use of Apollo Ipsum's Website, located at apolloipsum.co.uk
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Apollo Ipsum if you do not agree to take all of the terms and conditions stated on this page.
2. Cookies
We employ the use of cookies. By accessing Apollo Ipsum, you agreed to use cookies in agreement with the Apollo Ipsum's Privacy Policy.
3. License
Unless otherwise stated, Apollo Ipsum and/or its licensors own the intellectual property rights for all material on Apollo Ipsum. All intellectual property rights are reserved. You may access this from Apollo Ipsum for your own personal use subjected to restrictions set in these terms and conditions.
4. Restrictions
You are specifically restricted from all of the following:
- publishing any Apollo Ipsum material in any other media;
- selling, sublicensing, and/or otherwise commercializing any Apollo Ipsum material;
- publicly performing and/or showing any Apollo Ipsum material;
- using this website in any way that is or may be damaging to this website;
- using this website in any way that impacts user access to this website;
- using this website contrary to applicable laws and regulations, or in any way that may cause harm to the website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this website;
- using this website to engage in any advertising or marketing.
Certain areas of this website are restricted from being accessed by you and Apollo Ipsum may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality as well.
5. Your Content
In these terms and conditions, “Your Content” shall mean any audio, video text, images, or other material you choose to display on Apollo Ipsum. By displaying Your Content, you grant Apollo Ipsum a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Apollo Ipsum reserves the right to remove any of Your Content from this website at any time without notice.
6. Limitations
This Website is provided “as is,” with all faults, and Apollo Ipsum expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
7. Limitation of liability
In no event shall Apollo Ipsum, nor any of its officers, directors, and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract. Apollo Ipsum, including its officers, directors, and employees, shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.
8. Indemnification
You hereby indemnify to the fullest extent Apollo Ipsum from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these terms.
9. Severability
If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
10. Variation of Terms
Apollo Ipsum is permitted to revise these terms at any time as it sees fit, and by using this Website, you are expected to review these terms regularly.
11. Governing Law & Jurisdiction
These terms will be governed by and interpreted in accordance with the laws of the country, and you submit to the non-exclusive jurisdiction of the state and federal courts located in the country for the resolution of any disputes.
LOVED BY MANY
With over 40,000 candles sold across the UK, we're excited to have created a product that so many of you love and keep coming back for. As we continue to grow, we have even more thrilling products in the works to share with you!
A Brand We Are Proud to Have Created
Apollo Ipsum is a brand we are deeply proud to say we created. From the very beginning, every step of our journey—starting with the initial spark of an idea to the unique creations we bring to life—has been driven by our passion, dedication, and commitment to art. Our brand is built on creativity, collaboration, and a constant drive for evolution. It's a reflection of who we are as artists, makers, and individuals.
We take great pride in working closely with our customers to ensure the best experience possible. Your feedback is invaluable, and it helps us refine our process, improve our offerings, and grow in ways we never anticipated. We don’t shy away from mistakes; instead, we embrace them as learning opportunities. Each mistake is a stepping stone towards improvement, and we’re constantly evolving to better serve you.
We are grateful for every moment of this journey and the incredible people we’ve met along the way. We’re excited for what’s yet to come, knowing that with each new creation, each new collaboration, we continue to grow—not just as a business, but as artists who are dedicated to making something meaningful.
Common Troubleshooting
If your order is stuck on "waiting for dispatcher to send over," it usually means that the package hasn’t yet been collected by the courier or hasn’t been scanned into their system. This status can occur for a few reasons:
- Order Processing Delay:
Your order may still be in the packing stage or awaiting pickup from the dispatcher. - Courier Delays:
The courier may have collected your order but hasn’t updated their system to reflect the package’s movement. - Weekend or Public Holiday:
If the dispatch day falls on a weekend or holiday, there could be a slight delay before the courier begins processing orders. - Unexpected Operational Delays:
Occasionally, unforeseen issues like high order volumes or courier backlogs can cause delays.
What You Can Do:
- Check Your Email: Look for any updates or notifications from the seller regarding delays.
- Wait a Few Hours: Sometimes tracking systems update later in the day after the courier scans the packages.
- Contact Support: If the status doesn’t change within 24-48 hours, reach out to the seller or courier service for clarification.
Most of the time, this is a temporary status, and your package will begin moving shortly!
If your order status says "delivered" but you haven’t received it, there are a few possible explanations and steps you can take to resolve the issue:
Why This Might Happen:
- Left in a Safe Place:
The package might have been left in a designated safe place or hidden location on your property (e.g., behind a bin or in a shed). - Premature Scanning:
Couriers sometimes mark packages as delivered when they are still on the way or are scheduled for delivery later that day. - Lost or Stolen:
Unfortunately, packages left unattended can sometimes go missing. But this is quite rare, and only happen a few times since we been operating.
What to Do:
- Check Around Your Property:
Look in common hiding spots or safe places, even if you didn’t assign one. - Ask Neighbors:
It might have been delivered to a nearby address by mistake. - Review the Tracking Details:
Check for photographic evidence of where the package was placed (many couriers provide this). In addition, at the bottom there are specific GP co-ordinates you can look out for and locate. - Contact Royal Mail or Your Courier:
Reach out to them with your tracking number and explain the issue. They can provide additional delivery details. - Contact the us:
If you’re unable to locate the package, let us know. I will help investigate or provide a resolution given that all above has been performed first.
Pro Tip:
If your order was marked as delivered but hasn’t arrived, it’s often worth waiting 24 hours. Couriers sometimes mistakenly scan items as delivered, and they usually correct the issue quickly, often delivering the package the next day. This happens more often than you’d think — postmen occasionally make mistakes, but they tend to fix them faster than their systems can update. So, waiting it out (and not stressing) can sometimes be the simplest solution!
If you’ve accidentally entered your billing address as the delivery address and they are different, it’s important to update us as soon as possible to avoid any delivery issues. If you notice that we have already dispatched the order and you need the address changed, please contact us.
What You Can Do:
- Contact us Immediately!
Reach out to our customer support team as soon as possible (info.support@apolloipsum.co.uk). If your order hasn’t been dispatched yet, and we will be able to make the change before it’s sent out. - Check the Order Status:
If the order is already in the dispatch or delivery process, it might be more difficult to change the address.However, please do still contact us to discuss further the next steps. - Royal Mail / Courier Redirect:
If the order has already been dispatched, some couriers like Royal Mail offer a re-direction service for a limited time. You can try contacting them directly to request a change of address. However, this only applies for a limited time therefore acting fast and correct it is very important.
Don’t worry, we’ve got you covered! Reach out to us, and we can discuss upgrading to a 24-hour service. However, please note that if you contact us after 12:00 PM, the deadline for same-day dispatch will have passed. In this case, your order will still be dispatched the next day, but with a 24-hour delivery instead of the usual 2-day delivery time. Just get in touch, and we’ll do our best to make sure it gets to you in time!